All Micro Software Squad technical support and repair services will be provided at the time of purchase. In the case that the customer purchases an extended coverage plan, then additional repair services will be provided at no additional cost to the customer during the term of the extended coverage plan.

With regard to all Micro Software Squad services, the consumer can cancel his/her service at any point in time, if the customer is not satisfied with the services and solutions provided by Micro Software Squad.

Data Back Up Responsibility

The customer is solely responsible for maintaining and backing up all information, data, text or other materials (collectively “customer data”) and software stored on their device and storage media before ordering the services. The customer acknowledges and agrees that Micro Software Squad or its referral partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services we provide. Micro Software Squad makes reasonable efforts to establish restore points throughout any service procedure, but does not guarantee the effectiveness or reliability of those restore points.

When getting your router or network serviced it is important that the firm doing the repairs have expert knowledge in repairing a broad array of devices and problems that occur with those devices. At Micro Software Squad we have over a decade of experience and we use only trained and certified techs to work on our customer’s computing devices.

Here are some of the customer advantages working with Micro Software Squad:

Additional Customer Responsibilities

In order to receive Micro Software Squad services, you must have:

• Full access (including any required licenses) to the hardware and/or software that is related to the software or hardware problem; and
• Complete back-up of any data, software, information or other files stored on your computer disks and/or drives that may be impacted.

Micro Software Squad is not responsible for any loss, corruption or alteration of data, software or files that may result from our technicians or the acts of Micro Software Squad technicians. You are solely responsible for any and all restoration and reconstruction of lost or altered files, data, or programs.

You are responsible for ensuring that any information or data disclosed to Micro Software Squad is not confidential or proprietary to you or any third party.

You hereby grant Micro Software Squad permission to view, access and modify your computer, computer (including registry) settings and any related software or peripheral equipment, including all data, hardware and software components, in order to avail Micro Software Squad technical support. You acknowledge and agree that you are the owner or authorized user of any hardware or software about which you are contacting Micro Software Squad technician.

You agree to cooperate with and follow instructions provided by Micro Software Squad technicians and acknowledge that such cooperation by you is essential to delivery of the successful delivery of Micro Software Squad services.